SHIPPING & RETURNS

SHIPPING POLICY

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).
You will receive a confirmation email with tracking information as soon as your order ships.

Delivery Times

Standard Shipping (5-7 business days)
Expedited Shipping (2-3 business days)
Overnight Shipping (1 business day)

Delivery times are estimates and may vary based on your location and carrier availability.

Shipping Carriers We partner with trusted carriers like USPS, UPS, and FedEx to ensure timely and secure delivery.

Shipping Locations

We currently ship to addresses within the United States.
International shipping is not available at this time.

Order Tracking

Once your order ships, you’ll receive an email with tracking information. Use this to monitor your package’s journey right to your door.

Damaged, Lost, or Missing Packages

If your package arrives damaged or is missing, please contact us within 7 days of delivery or expected delivery at cs@pawfangpet.com.
For lost packages, we will work with the carrier to resolve the issue promptly.

Thank you for choosing Paw Fang Pet!

RETURN & EXCHANGE POLICY

At Paw Fang Pet, we take pride in crafting high-quality, safe products for your pets. While we do not offer exchanges, we are happy to accept returns for defective products. Please review our return policy below:

Returns for Defective Products

We offer a lifetime guarantee (for the life of your pet) on our LEASHES ONLY. Any leash that breaks will be replaced for free. Send us pictures, and we may request the leash back.
If you receive a defective product, you may request a return within 30 days of delivery.
To initiate a return, please contact us at cs@pawfangpet.com with your order number, a description of the issue, and photos of the defective item if possible.

Return Eligibility

Only items deemed defective are eligible for return.

Return Process

Contact our team at cs@pawfangpet.com to request a return authorization.
Once approved, we will provide instructions for shipping the defective item back to us.
Upon receiving and inspecting the returned product, we will process your refund.

Refunds

Refunds will be issued to your original payment method within 5-7 business days after the return is processed.
Shipping fees are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

We do not accept returns for any reason other than a defect in the product.
Items showing signs of wear, misuse, or damage caused by the customer are not eligible for return.

If you have any questions or concerns about your order, please reach out to us at cs@pawfangpet.com.

Thank you for choosing Paw Fang Pet – your satisfaction and your pet's safety are our top priorities!